Privacy Policy

We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with our subsidiaries. By accessing and using our website, you agree to the terms of this policy.

Last Updated: 17 November 2024
1. Information We Collect

We collect information that helps us provide better services and experiences for you. The types of personal information we may collect include:

  • Personal Identification Information: Name, email address, phone number, billing information, and other details you provide when creating an account or using our services.
  • Usage Data: Information about how you access and use our website, including IP address, browser type, pages visited, and time spent on the site.
  • Cookies: Small files stored on your device to enhance your experience. We use cookies to analyze website traffic, provide a personalized experience, and improve our services.
  • Payment Information: If you make a purchase, we may collect payment details through secure payment gateways (credit card numbers, bank details). We do not store sensitive payment information; it is processed directly by our trusted payment partners.
2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: We use the information you provide to process orders, deliver products and services, and maintain your account.
  • To Improve Our Website: Your feedback and usage data help us understand how our site is used and improve its content, features, and user experience.
  • To Communicate with You: We may use your contact details to send updates, newsletters, promotions, or other communications that you have opted into.
  • For Legal and Administrative Purposes: We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.
3. How We Protect Your Information

We take the security of your personal information seriously and implement a variety of technical, physical, and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use encryption protocols to protect sensitive information transmitted over the internet.
  • Secure Servers: Our website is hosted on secure servers with up-to-date security technologies to safeguard your data.
  • Access Control: We restrict access to your personal information to authorized personnel only.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and track your interactions with our services. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the operation of our website (e.g., login authentication).
  • Performance Cookies: Used to collect anonymous data on how users interact with our site (e.g., Google Analytics).
  • Functional Cookies: Enable enhanced functionality and personalization (e.g., remembering preferences).
  • Targeting Cookies: Used for advertising and marketing purposes.

For more information about the cookies we use and how to manage them, please visit our Cookie Policy.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • With Service Providers: We may share your information with trusted third-party vendors who perform services on our behalf, such as payment processors, email providers, and analytics services.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to legal requests (e.g., subpoenas, court orders).
  • In Case of Business Transactions: If Lamasco Group is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All third parties with whom we share data are required to keep your information confidential and comply with applicable data protection laws.

6. Your Data Protection Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request to update or correct any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to certain legal limitations.
  • Opt-Out of Marketing: You can opt-out of receiving promotional emails or communications at any time by clicking the unsubscribe link or contacting us directly.
  • Data Portability: You may request a copy of your personal information in a structured, commonly used format for transfer to another organization.

To exercise your rights, please contact us at support@lamasco.co.za.

7. Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the bottom of this page. We encourage you to review this policy periodically for any updates.

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